| Click on the questions below
to find solutions.
I
forgot my password. How can I get into
LiveText?
Go to the "Forgot
your username and/or password?" page,
then
- Step 1: Do you have a security question?
If yes, use Option 1. If no, use Option 2.
Note * A security question is a security feature
that authenticates your identity in our system.
It is a question you create, that ONLY YOU
can answer. If you do not have a security
question, go to "Account Info" and
click on "Set security question".
- Option 1: Use your security question to
change your password online without having
to access your email.
- Option 2: Request an email with your account
information and steps to reset your password.
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I
forgot my username. How can I get into
LiveText?
Go to the "Forgot
your username and/or password?" page,
then
- Step 1: Enter your email address and click
continue. They will send you an email with
your username.
- Step 2: Check your email. Please read and
follow the directions provided in the email.
- If you contact LiveText (1-866-LIVETEX or
support@livetext.com),
they can also get this information for you
as well.
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What
do I do if I'm having problems with LiveText?
Contact LiveText (1-866-LIVETEX or
support@livetext.com).
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How
do I create a new label (folder) like "trashcan"
or "old stuff" to hold old items I don't need?
- Log on to LT
- On the left hand side click on "edit labels"
- Click on create
- Click on label
- Put a title for your label like "transhcan"
or "Junque" or "old stuff"
- Click on save
- Now go to the location where the unwanted
document is, like My Work or Inbox.
- Click on the items you want to put in the
label.
- Click the button [Move] above the listing
table and select the label from the drop-down
list.
- You will get the message 'Successully moved
x items'.
NOTE: If you want to keep a copy of that document
in another folder as well as current folder,
select the [Apply] button instead of Move. This
will create a copy of the original document
and file that copy under the label.
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How
to copy text from anothe program and paste it
to LiveText?
You need to first open the
document that contains your text (e.g., in Microsoft
Word), then select the text, copy it, switch
to LiveText Text Editor window, click "Edit"
in the menu bar of the browser, select "Paste."
(Currently the Text Editor does not allow you
to right click the text editing area and select
"Paste.")
1. Open the program that
contains your text, be it MS Word or an email
program. Open the file that contains your text.
(The SXU labs do not have WordPerfect, therefore
you cannot open WordPerfect documents in the
labs.)
2. Select the text, by highlighting
it, or using the "Select All" function
under "Edit."
3. "Copy" the selection,
by clicking "Edit" in the menu bar,
then selecting "Copy."
4. Switch to LiveText Text
Editor window.
5. Put the cursor at the
place where you want to insert the text. Click"Edit"
in the menu bar, then select "Paste."
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How
to make the file size of an image smaller?
The reason for the large file size is its file
type; it won't be to large if it is .jpg or
.jpeg or .gif or .png (these are the file types
that a web browser can support). So, your job
is to convert your image files into these web
supported formats. You can do so by Microsoft
Paint, which comes with the Windows operating
system on every computer that runs Windows.
Note, decreasing the file size will only make
it faster to load the image; it does not change
the image size.
1. Open Paint by doing the following: click
Start, Programs (or All Programs), Accessories,
Paint.
2. Open your image file with Paint. (Note:
Paint cannot open all types of images).
3. Use "Save as" and save your image
as .jpg or .gif. (.jpg is suitable for color
photos, while .gif is suitable for icons that
have mono color of only a few colors).
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How
to make an image smaller?
You can also use Paint to "Crop"
your image if it has much background.
1. Open your image file in Paint.
2. Use the "selection" tool (the
top right one, in the shape of a rectanglar,
in the left tool bar) to select the part of
the image that you want.
3. "Copy" it by going to "Edit",
"Copy."
4. Open a new file in Paint.
5. "Paste" the selection to the new
file by clicking "Edit", then "Paste."
6. Save your new file as .jpg or .gif
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Frequently Asked Questions